World Mental Health Day 2023
In the fast-paced world of hospitality, the pressure and stress on workers has always been an issue.
Despite many rewarding factors, hospitality jobs also come with numerous challenges causing high rates of employee burnout. Including strained relationships with colleagues and a lack of support from their managers.
As a result, it can leave many employees feeling overwhelmed, leading to stress, anxiety, and depression. In this blog, we want to highlight the key mental health statistics currently in this industry, but most importantly, discuss ways to improve it.
World Mental Health Day 2023 - Smiling earth
Statistics for Mental Health in Hospitality
A study conducted by the Royal Society for Public Health (RSPH) titled 'Service With(out) a Smile' found that:
More than 80% of hospitality workers reported increased stress levels.
A staggering 45% of respondents would not recommend working in the hospitality industry.
Approximately 62% believed that the industry does not do enough for the physical and mental well-being of its employees.
A concerning 74% of hospitality workers reported experiencing verbal abuse from customers.
Around 24% of hospitality workers have required medical or psychological treatment for mental health issues.
Shockingly, only 10% of workers stated they had access to mental health awareness training.
How To Spot Mental Health in the Hospitality Industry
Catching the first signs of employees' struggling with physical and mental health is crucial for employers in the hospitality industry. These key warning signs may include:
Decreased staff morale and disinterest in work or day-to-day activities.
Low levels of engagement
There's been a drop in your employees' attendance
Your staff are turning up to work when sick
Their concentration may be lacking
Substance misuse
Abnormal behaviour, irrational fears, paranoia or anxiety
Withdrawal from social situations
How to Support Mental Health In The Hospitality Industry
Employers in the hospitality industry have a legal obligation to protect the physical and mental well-being of their employees, as mandated by the Health and Safety at Work etc Act 1974.
To enhance the mental health of their workforce, employers can take several important steps:
Offer More Sick Leave: Providing ample sick leave allows employees to prioritise their health without fear of repercussions.
Enforce Employment Rights: Ensuring that employment rights are respected and enforced can help reduce stress and anxiety among workers.
Regular One-to-One Meetings: Regular meetings between managers and employees provide a platform for discussing concerns and finding solutions.
Mental Health Awareness Training: Offering mental health awareness training equips staff with the tools to recognise and address mental health issues in themselves and others.
Fair Shift Distribution: Employers should ensure that shifts are distributed evenly among staff and that employees have access to regular breaks.
Time Off in Lieu: Acknowledging and compensating employees for extra hours worked is essential for maintaining work-life balance.
Mental Health First Aiders: Appointing mental health first aiders can provide vital support to staff and foster open dialogue about mental health issues.
Access to Professional Help: Employers should offer access to medical professionals or mental health support groups when necessary.
The hospitality industry's demanding nature places significant pressure on its employees, often leading to burnout, anxiety, and depression.
However, employers can create a more positive and healthy work environment by prioritising mental health and implementing supportive measures. Mental health awareness training equips management and front-line staff with the tools they need to recognise and address mental health challenges effectively.
Ensuring your staff's well-being benefits them and contributes to the success and reputation of your business. Happy employees undoubtedly lead to satisfied customers.
