AOA Members Only - Umbrella Training Apprentices are members.

The Association of Apprentices is delighted to invite you to our December 2024 Masterclass – 2024 December Masterclass – Discovering You: The Journey to Self-Awareness. 

This workshop is part of our highly esteemed 2024 virtual masterclass series and is exclusively reserved for our valued AoA members.  It has been thoughtfully crafted to empower you, enabling you to become the best version of yourself and embrace continual growth.

This “Discovering you” Masterclass will use the “viacharacter strengths finder” questionnaire to explore participants’ strengths and we will look at how to use them to become more effective in your work and personal life.

During the Masterclass participants will:

• Learn why playing to your strengths is more important than improving your weaknesses.

• Take the online test (email required to receive results) and learn your top 5 ‘Signature Strengths’.

• Create an action plan for how you can use these strengths more frequently.

AOA Members Only - Umbrella Training Apprentices are members.

The Association of Apprentices is delighted to invite you to our October 2024 Masterclass – Emotionally savvy: Navigating life with emotional intelligence. 

This knowledge-packed session in our highly esteemed 2024 virtual masterclass series is exclusively reserved for our valued AoA members. It has been thoughtfully crafted to empower you, enabling you to become the best version of yourself and embrace continual growth.

In this 90 minute Emotional Intelligence (EI) masterclass, led by Chartered Sport and Exercise Psychologist, Dr Josephine Perry, Director of Performance in Mind, You will uncover your true capacity to perceive and honestly convey your emotions. Gain insight into the underlying reasons behind them, as well as the impact they have on your life. Plus consider:

• When you have higher levels of EI you get better at regulating your emotions, so they can actually help rather than hinder you in reaching your goals.

• Tools to monitor your emotions and grow your emotional vocabulary in order to increase your EI.

• Strategies to pre-plan responses to common emotions and prepare for difficult situations.

AOA Members Only - Umbrella Training Apprentices are members.

The Association of Apprentices is delighted to invite you to our September 2024 Masterclass – Unleash Your Inner Drive: The power of motivation. 💪🏽 

This profoundly insightful session in our 2024 virtual masterclass series, is exclusively reserved for our valued AoA members. It has been thoughtfully crafted to empower you, enabling you to become the best version of yourself and embrace continual growth.

In this 90-minute session, you will be provided with the necessary tools and guidance to inspire and motivate you.  Led by Chartered Sport and Exercise Psychologist, Dr Josephine Perry, Director of Performance in Mind, this workshop will:

• Based on the theory of Self-Determination, develop your intrinsic motivation, making tasks and challenges more enjoyable and accessible.

• Learn the ABCDE of motivation: Autonomy (and where autonomy is not available, your psychological safety), Belonging, Competency, Delight and Engagement.

• Develop tools and strategies to use the five elements of the ABCDE of motivation to ensure you can reach your potential.

AOA Members Only - Umbrella Training Apprentices are members.

The Association of Apprentices is delighted to invite you to our June 2024 Masterclass – Confidence in the workplace: Navigating challenges, conflict, and criticism with ease.

This workshop is part of our highly esteemed 2024 virtual masterclass series and is exclusively reserved for our valued AoA members.  It has been thoughtfully crafted to empower you, enabling you to become the best version of yourself and embrace continual growth.

This “Confidence in the workplace” masterclass looks to help deal with early career anxieties by exploring what is confidence, and how it can be created, affected and applied.  

During the masterclass participants will:

• Understand where confidence comes from and why it can disappear

• Explore tools and techniques to boost confidence in our professional and personal lives to maximise performance. 

• Explore the psychology of confidence and how we can train our brains to boost confidence and performance

AOA Members Only - Umbrella Training Apprentices are members.

The Association of Apprentices is delighted to invite you to our May 2024 Masterclass – Harmony within: Striking a balance between work and life for enhanced wellbeing and stress management.

This thought provoking session, in our highly esteemed 2024 virtual masterclass series, is exclusively reserved for our valued AoA members. It has been thoughtfully crafted to empower you, enabling you to become the best version of yourself and embrace continual growth.

In this 90 minute stress management masterclass, led by Chartered Sport and Exercise Psychologist, Dr Josephine Perry, Director of Performance in Mind, you will discover:

• How, as our work and home life intertwine more than ever before, it is imperative to employ effective strategies that safeguard our mental well-being.

• 3 key functions of the brain, how to handle your threat function becoming overwhelmed and some key tools to facilitate this.

• What your stressors are (those coming from day-to-day life and those in performance), and how to develop stress and coping strategies so you feel better able to manage whatever is thrown at you.

AOA Members Only - Umbrella Training Apprentices are members.

The Association of Apprentices is delighted to invite you to our April 2024 Masterclass – Speak with Impact: How to prepare for and deliver an outstanding TEDx talk. 

Like anything, skills can be learnt, and greater skills mean greater confidence.  Public speaking is no different.

This 90 minute masterclass, led by Erica Farmer, Business Director for Quantum Rise Talent Group and TEDx speaker, will provide you with the steps and insight to make your public speaking as good as you want it to be! You’ll have skills to take away and practice, an idea of how your passion can translate into a speaking experience, and the 3 foundational points any great talk has.  This will include;

• The top skills you need to feel confident.

• The importance of a great structure starting with a great hook.

• Why using a story helps you to stand out.

• What speakers do to land a TEDx.

• Practical tools to take away and try straight away.

*Important homework : Prior to the session, watch a few talks – no matter what the content – and pick the one you think is the best. Then write a list of 3 things to why you think that. Bring the list to the session.

AOA Members Only - Umbrella Training Apprentices are members.

In this 60 minute clinic, led by experts Lee Reddington and Hollie Nasralla you will discover:

• How to determine the knowledge, skills, and behaviours (KSBs) that must be addressed.

• How to properly scope the project.

• How to report and present the project effectively and professionally.

These clinics are standalone and open to all apprentice members, regardless of who your EPAO is, thanks to one of our Founding Partners Occupational Awards Limited.

The Association of Apprentices is delighted to invite you to our next #Masterclass from 12:30-2pm, this Friday.

This inspiring session, in our highly anticipated 2024 virtual Masterclass series, is exclusively reserved for our valued AoA members.

It has been thoughtfully crafted to empower you to become the best version of yourself and embrace continual growth while counting towards off-the-job training and continuous professional development.

In just 90 minutes, you will discover:

✔ User-friendly frameworks to enhance decision-making and problem-solving skills

✔ Lessons from real-world examples

✔ The importance of human skills and learning lessons

Meet your host…. Andy Coyle from West Peak Professional Training and Coaching is a former Royal Marine Commando for 15 years with an exemplary record of delivery on high-risk operations. Consistently demonstrating exceptional organisational skills and an ability to assimilate information quickly and act decisively, even in extremely hostile and dynamic environments.

Register now:

If you are not yet a member, join your peers for free.

AOA Members Only - Umbrella Training Apprentices are members.

We understand from our member feedback that the EPA can be an incredibly stressful time during the apprentice journey, and we prioritise your preparation. To support your success we are excited to offer you the opportunity to attend this EPA Clinic: Portfolios with End Point Assessment Organisation OAL. 

In this 60 minute clinic, led by experts Lee Reddington and Hollie Nasralla you will discover:

• How to discover the knowledge, skills and behaviours (KSBs) you need to cover.

• Why it is quality over quantity.

• Clear and concise mapping methods that you can utilise.

These clinics are standalone and open to all apprentice members, regardless of who your EPAO is, thanks to one of our Founding Partners Occupational Awards Limited.

Fully funded BOOST Training session*

To boost high performing teams in your organisation and raise performance levels through motivation. Relevant for those who new to leadership positions, supervisors and team leaders etc.

• Understand how to manage different behaviours within a team and ways to improve team dynamics

• Effective communication of team vision in order to engage, encourage and motivate team members.

• Establish actions that will build and maintain a high performing team

*BOOST delivery Terms & Conditions

All courses are funded by Umbrella Training and an ESF initiative called Hospitality Pathways aka BOOST. Each course requires a submission of an application form and formation of a short individual learning plan with your learning consultant.

To be eligible, you must work in a London business and be a London resident. 

Please contact our commercial team on info@umbrellatraining.co.uk should you live/work outside of London as we can offer these courses commercially.

Fully funded BOOST Training session*

To boost individual skills and confidence when dealing with difficult customers and challenging behaviour. Ideal to anyone new in a duty manager's role, supervisors, night managers and front of house staff.

Learning Outcomes

• To recognise different behaviour types and understand how to deal with them effectively

• Give feedback with confident

• How to deal with difficult and angry customers

*BOOST delivery Terms & Conditions

All courses are funded by Umbrella Training and an ESF initiative called Hospitality Pathways aka BOOST. Each course requires a submission of an application form and formation of a short individual learning plan with your learning consultant.

To be eligible, you must work in a London business and be a London resident. 

Please contact our commercial team on info@umbrellatraining.co.uk should you live/work outside of London as we can offer these courses commercially.

OPEN TO UMBRELLA APPRENTICES ONLY - 8 places only

TIME TO BE ANNOUNCED

Pastry - Mini dessert / tea pastries

A day in the kitchen watching and learning from an executive pastry chef from a 5* property.

OPEN TO UMBRELLA APPRENTICES ONLY - 14 places only

TIME TO BE ANNOUNCED

A butchery class is a fantastic way to get excited about the enormous cuts of meat laid out on butchers’ blocks, the wisdom of hanging meat, and how to portion, slice and cook the perfect dishes for the different and varied cuts of different proteins.

Fully funded BOOST Training session*

To boost confidence, skills and behaviour in order to positively sell over the phone and in face to face situations. The session will develop a basic understanding of the core principles of sales. Ideal to anyone new to a sales role with little experience. Relevant for new reservationists, receptionists and waiters etc.

Learning Outcomes

• To recognise the importance of adapting a structured recruitment process.

• To agree on selecting candidate through searching their CV

• Structuring and preparing for interviews

*BOOST delivery Terms & Conditions

All courses are funded by Umbrella Training and an ESF initiative called Hospitality Pathways aka BOOST. Each course requires a submission of an application form and formation of a short individual learning plan with your learning consultant.

To be eligible, you must work in a London business and be a London resident. 

Please contact our commercial team on info@umbrellatraining.co.uk should you live/work outside of London as we can offer these courses commercially.

Join us on our ‘in conversation’ series starring the Purple Umbrella award winners from PUA 2022 as our very special guests!

Follow our Instagram account to get notified when we go LIVE and for more guest announcements!
https://www.instagram.com/umbrellatraining/

Fully funded BOOST Training session*

To boost skills retention from your training programmes and build confidence in trainers. Those responsible for departmental training and supervisors who train their team. The session is also suited for work buddies and coaches who want to improve their training skills.

Learning Outcomes

• The role of a trainer

• The importance of recognising learning styles

• Planning effective training

• Structure training to meet specific needs

*BOOST delivery Terms & Conditions

All courses are funded by Umbrella Training and an ESF initiative called Hospitality Pathways aka BOOST. Each course requires a submission of an application form and formation of a short individual learning plan with your learning consultant.

To be eligible, you must work in a London business and be a London resident. 

Please contact our commercial team on info@umbrellatraining.co.uk should you live/work outside of London as we can offer these courses commercially.

Fully funded BOOST Training session*

To boost business reputation and customer retention through improved complaint handling skills. Ideal for those who are responsible for dealing with complaints. Relevant for supervisors, managers, receptionist and waiters etc.

Learning Outcomes

• Understand customer needs through questions and listening

• Identify the skills and qualities required to handle customer complaints effectively

• How to demonstrate empathy whilst controlling communication

*BOOST delivery Terms & Conditions

All courses are funded by Umbrella Training and an ESF initiative called Hospitality Pathways aka BOOST. Each course requires a submission of an application form and formation of a short individual learning plan with your learning consultant.

To be eligible, you must work in a London business and be a London resident. 

Please contact our commercial team on info@umbrellatraining.co.uk should you live/work outside of London as we can offer these courses commercially.

Fully funded BOOST Training session*

To boost confidence, skills and behaviour in order to positively sell over the phone and in face to face situations. The session will develop a basic understanding of the core principles of sales. Ideal to anyone new to a sales role with little experience. Relevant for new reservationists, receptionists and waiters etc.

Learning Outcomes

• Understand what makes a great sale

• How to create a great first impression

• Using effective questioning and listening to identify customer needs

*BOOST delivery Terms & Conditions

All courses are funded by Umbrella Training and an ESF initiative called Hospitality Pathways aka BOOST. Each course requires a submission of an application form and formation of a short individual learning plan with your learning consultant.

To be eligible, you must work in a London business and be a London resident. 

Please contact our commercial team on info@umbrellatraining.co.uk should you live/work outside of London as we can offer these courses commercially.

Fully funded BOOST Training session*

Understanding the methods to make basic egg based cold desserts and simple pastry based desserts. A session perfect for those new to the industry, a refresher or update of basic knife skills.

*BOOST delivery Terms & Conditions

All courses are funded by Umbrella Training and an ESF initiative called Hospitality Pathways aka BOOST. Each course requires a submission of an application form and formation of a short individual learning plan with your learning consultant.

To be eligible, you must work in a London business and be a London resident. 

Please contact our commercial team on info@umbrellatraining.co.uk should you live/work outside of London as we can offer these courses commercially.

Fully funded BOOST Training session*

Understanding of basic cake and biscuit batters. Basic finishing techniques including frosting and buttercreams.

A session perfect for those new to the industry, a refresher or update of basic knife skills.

*BOOST delivery Terms & Conditions

All courses are funded by Umbrella Training and an ESF initiative called Hospitality Pathways aka BOOST. Each course requires a submission of an application form and formation of a short individual learning plan with your learning consultant.

To be eligible, you must work in a London business and be a London resident. 

Please contact our commercial team on info@umbrellatraining.co.uk should you live/work outside of London as we can offer these courses commercially.

OPEN TO UMBRELLA APPRENTICES ONLY - 12 places only

DATE TO BE ANNOUNCED

Fish market experience!

Wake up, Rise and Shine it's time for all things Fishy! Billingsgate Fish Market is well known in the trade, with reputable suppliers of fish and shellfish selling to the leading restaurants in London and the UK.

Each trading day at Billingsgate Market offers buyers an opportunity to see the largest selection of fish in the United Kingdom. Daily arrivals from the coast and overseas ensure a continuity of fresh supplies and with some 40 merchants trading in proximity in the Market Hall, competition is keen.

Breakfast with business partner, then on to Borough market visit for lunch.

OPEN TO UMBRELLA APPRENTICES ONLY - 20 places only

Join us at Regent’s Park for a next level food-fuelled garden party, slap bang in the centre of one of the coolest cities on earth. We’re joined by 55,000 hungry Londoners, ready to devour the best food and drink in the country.

It’s time to take a leap and embrace the future of flavour, if you haven’t tried it yet, you will at Taste. Arrive hungry.

*Cost of travel to the event and any food and drink purchased must be paid by either the apprentice or employer.

Fully funded BOOST Training session*

Understanding the make up and structure of different types of fish and shellfish protein. Production of different cuts and what we look for in quality and standards.

A session perfect for those new to the industry, a refresher or update of basic knife skills.

*BOOST delivery Terms & Conditions

All courses are funded by Umbrella Training and an ESF initiative called Hospitality Pathways aka BOOST. Each course requires a submission of an application form and formation of a short individual learning plan with your learning consultant.

To be eligible, you must work in a London business and be a London resident. 

Please contact our commercial team on info@umbrellatraining.co.uk should you live/work outside of London as we can offer these courses commercially.

Fully funded BOOST Training session*

Understanding the make up and structure of different types of meat protein. Production of different cuts and what we look for in quality and standards.

A session perfect for those new to the industry, a refresher or update of basic knife skills.

*BOOST delivery Terms & Conditions

All courses are funded by Umbrella Training and an ESF initiative called Hospitality Pathways aka BOOST. Each course requires a submission of an application form and formation of a short individual learning plan with your learning consultant.

To be eligible, you must work in a London business and be a London resident. 

Please contact our commercial team on info@umbrellatraining.co.uk should you live/work outside of London as we can offer these courses commercially.

OPEN TO UMBRELLA APPRENTICES ONLY - 12 places only

You will be given a grand tour of the site and an in-depth introduction to the history of cheese making and the many processes involved in churning out award winning cheese.

Yes! Harvey and Brockless are award winning cheese makers, providing cheeses to many of the top hotels and restaurants in the country, holding £4 million worth of stock at any one time.

Be prepared to get maxed out on the many varieties of cheese they have on offer. During your tour you will see how some of the cheeses are made, stored and even made ready for sale, with techniques such grating, slicing and portioning in large quantities.

Join us on our ‘in conversation’ series starring Liam Hatcher from CH&Co as our very special guest!

Follow our Instagram account to get notified when we go LIVE and for more guest announcements!
https://www.instagram.com/umbrellatraining/

Join us on our ‘in conversation’ series starring Ganjuit Sandhu from the Maybourn Group as our very special guest!

Follow our Instagram account to get notified when we go LIVE and for more guest announcements!
https://www.instagram.com/umbrellatraining/

Fully funded BOOST Training session*

To boost understanding of the impact COVID19 had in your organisation. To focus on developing the critical skills needed to effectively manage change in the workplace and how to motivate people through the change process. Perfect for those who have responsibility for leading and managing people through change at work.

Learning Outcomes

• Customer journey through covid-19

• Strategies that can help create a positive first impression and impact on your business.

*BOOST delivery Terms & Conditions

All courses are funded by Umbrella Training and an ESF initiative called Hospitality Pathways aka BOOST. Each course requires a submission of an application form and formation of a short individual learning plan with your learning consultant.

To be eligible, you must work in a London business and be a London resident. 

Please contact our commercial team on info@umbrellatraining.co.uk should you live/work outside of London as we can offer these courses commercially.