Kyla Kennaly (Umbrella Training Learning Consultant) told me something on a finance session that we had with Umbrella Training and I believe that was one of the best pieces of advice I was ever given.
She said, before you're presenting a project, choose the toughest audience for practising it, because they will give you the most constructive feedback. Their feedback will focus on all the critical areas you must improve.
The monthly training sessions and the 121 sessions with my Learning Consultant are very supportive and for me, they provide me with great guidance and keep me on track.
Maria’s Manager Paulo Andrade said - "If you know the answer, just give the answer."
He said this regarding empowering members of the reservation teams and I found this very helpful.